Here's some FAQs about us!
WE ARE NOT AMAZON: Sorry but we are not Amazon! We do not guarantee shipping dates, we do our best to get orders out the door as quickly as possible but as we work in a small space, sometimes we have to wait on herb shipments to send out an order. If you are expecting your product to get to you within two days, you might want to find another company to order through. We are a small family owned and operated business and work Monday through Friday 9am to 4pm...generally.
ORDERING FROM OUR DISTRIBUTORS: Our distributors are wonderful people. If they have helped you, PLEASE ORDER PRODUCTS DIRECTLY FROM THEM! Do NOT order through our website. They work hard and they deserve your loyalty and they do not receive credit when you (as their customer) order through our website.
PRODUCT SHIPPING: We do not do free shipping! Shipping is very expensive and we choose to keep our products at a lower price than increase product prices to make it look like you get free or reduced shipping. In the long run, that saves you money. We ship on Tuesdays, Thursdays and Fridays but may ship other days as well depending on work load. Generally Mondays and Wednesdays are "building" days, where we mix our products and package them.
WHERE IS MY PACKAGE?? Shipping is expensive! Part of the shipping fees is insurance. Unlike most companies, we hand walk our packages into the shipping company and have them scanned in. Because of that, the moment the package leaves our hands, it is the responsibility of the shipping company to make sure your package arrives at your address. In order to make sure it is safely delivered, please make sure you provide the correct address, and have a safe place your package can be placed at for delivery. We are NOT responsible for lost or stolen packages, that is why we ship in such a way that all packages are insured.
I HAVE AN ITEM/ITEMS MISSING: We are human, and occasionally we make mistakes. Occasionally your shipping box is broken and re-taped. Check your package carefully. Let us know what is missing. PLEASE KEEP YOUR SHIPPING BOX UNTIL ISSUES ARE RESOLVED!
PRODUCT GRADE AND ANALYSIS: Our products are made in small batches, are super fresh and made with nearly all human grade products (with the exception of the Bentonite Clay, Kelp and Diatomaceous Earth, which are feed grade). All our herbs are human grade. Most are NOT organic as we would have to triple our prices in order to use organic grade herbs. Because of the small batches, we are considered a "custom blend" shop, which also means we are not required to provide nutritional analysis. Though we are not required to have nutritional analysis, we are working on doing it anyway as a "general" idea of what is in each product. However it is expensive and will slowly be added to the products. Also, we have not ever had a product recall. Though we buy ingredients from other companies, everything is mixed and bagged right here in our company. Giving you a quality product is the most important aspect of our company!
PRODUCT TESTING: All of our products are tested on our own animals before they end up on the website! Each product is tested over several months with several animals and then tested on as many animals outside ours before it becomes a product. Mixes are made to work on the "general" public and may not work for every animal, especially those "outside the box" with extreme health issues.
PRODUCT EXPECTATIONS: Our products are intended to work with OUR products. They are not intended to work with anything outside what we recommend. If you are not getting the results you expect, please make sure you are using the products as recommended. Please contact us if you are not getting the expected results with our products. We are happy to discuss diet outlines and issues you are experiencing.
WHO WE ARE: We are what we consider "the average customer". We are not veterinarians, doctors, certified nutritionists or anything with letters after our names. We are the people who love their animals, who didn't get the answers needed from those listed above, and decided to find those answers for ourselves. We have spent hundreds (if not thousands) of hours researching herbs, diets, issues of horses, dogs, cats, and people in order to educate ourselves. Though this may not work for some customers (who only wish to deal with those mentioned above), many customers come to us because they have spent large amounts of money with "professionals" trying to find answers and finding none. Unlike those professionals, we believe that if the entire diet is not addressed, then there is no reason to try yet another "supplement". We can't help every animal and every customer...but we do our best to point you in the right direction. Because we are so serious about learning as much as possible, researching is a constant and taking classes to expand our knowledge is now going to be a yearly thing...not to collect any letters behind our names, but to expand our knowledge to better help our customers.